FAQs

Easy to cook home meals

If order has been placed online and you did not receive a call from us within 48 hours, please call our hotline at 9151 9222 to verify.

General questions

a. Peak period such as Public Holiday, Eve of Public Holidays , Friday , Saturday and Sunday will be 3 days in advance by online.

b. Non -Peak periods will require 2 days in advance for online orders.

c. We do not accept any booking via phone.

a. Normal standard delivery service charge will at a flat fee of $20.00. Time of delivery will be  between 11.00am – 6.00pm at our driver’s convenient. 

b. An additional $10.00 delivery levy will be incurred for orders below $50.00 

c. Delivery with specific timing will be charge at a flat fee of $35.00 per trip. 

d. Delivery charges for order exceeding $250.00 will be waived off 

e. We provide island-wide delivery services except for all offshore islands except Sentosa

Due to our tight delivery schedule, the driver may not be able to wait for you. Hence, your slot will be pushed to the last timing, which is usually very late or out of the pre-arranged time.

Yes, but we only provide such services for specific timing delivery. As for Standard Delivery, we will only deliver to the nearest car park or loading bay. Hence you are to meet the driver there to receive the deliver.

We provide Cash for self collect and VISA, MASTER , PAYPAL or DBS/POSB Bank Transfer for online order.

You can go to the nearest POSB/ DBS ATM to do a Bank Transfer or bring along your printed invoice to our factory via 15 Jalan Tepong #04-01, Jurong Food Hub Singapore 619336 .

Please make payment at least 2 days before your actual event.

a) Select any POSB/ DBS ATM machine ( Please ensure the machine can issue receipt)
b) Insert your ATM card & key in your pin
c) Select: Other Transaction
d) Select: Fund Transfer
e) Transfer from which account (Select your own account type)
f) To which account – Select : Other DBS group account
g) Key in BBQ FACTORY DBS CURRENT account number (XXXX), follow by amount
h) Confirm the transaction and take the receipt.
i) SMS the bank transaction number, amount and your name to 9151 9222
j) Once your payment has been verified, we will return you a confirmation SMS.

Order cancellation / postpone must be done at least 3 days prior to delivery via phone call. But please kindly take note that there will a 50% admin charges for cancelled order.

We strongly recommend that you should have finish the food within the same day to retain the freshness of the product. Our food does not contain any preservative and hence, it is not advisable to refreeze thawed food.

If the situation does not allow you to finish all the food, do take out the amount of food that , you need and store the balance into the fridge- chiller compartment( about 0 to 5’c ) you must ensure that upon receiving your food. It is not advisable to keep unfinished raw food into the chiller.

As we are facing a man power shortage, buying off shelve will be unavailable till further notice. However, you may want to make appointment with our staff to FACTORY @  JALAN TEPONG to self pick up the items you select via online order..

We need to cool the cooked foods before they can be packaged and sealed. This is done to prevent the hot of moisture from affecting the quality of the foods when during packed.
At the moment, we do not provide warmer services.
Foods received by customers will be at room temperature.But as cooked foods are packed in containers that are suitable for the microwave, food can be reheat.


Food that have 50 pax or above will be packed in aluminum foil that can be reheated.


Cooked foods are best to be consumed within the time indicated on the sticker on the food cover after they are received.

You may want to visit our package menu for your selection. But if that does not meet your budget, you may want to contact us for further tailor package.

No we are not halal.

No, we do not encourage our customer to order only cooked food. As our main core business is BBQ food, we seek customer understanding to order our BBQ food as well. We reserved the rights to reject any order that ONLY have cooked food. Cancellation fee applied

Yes we do, you may want to visit our other services section for more information..

Other questions

Each assistant’s services rendered are charged at S$120.00, with 1 BBQ assistant to a MAXIMUM of 20 guests per event or the amount of food rendered. Grilling service per event will be to a maximum of 3 hours or on the completion of grilling of food ordered from our company; whichever is earlier.

As we have a limited number of BBQ assistants, bookings will be on first come first serve basis. Do contact us via +65-9151 9222 at least 1 week in advance as the service is not available online. Full payment is to be made once booking is confirmed.

Only English-speaking Chinese BBQ assistants are available at the moment.

1) Setup of charcoal fire
2) Barbeque the raw food ordered ONLY from our company
3) BBQ assistants do not barbeque any food that are not ordered from our company.

We would prefer if you and your guests enjoy the barbeque and have us take care of the grilling.  However, if you have any suggestions or feedback on how you would prefer your grilled food, do feel free to let the BBQ assistants know.

It is advisable to inform us of the estimated amount and size of your event so we can recommend the number of assistants required. This will ensure that there will be sufficient service provided until all the food is barbequed.

We would recommend that you have a contingency plan in the event of unpredictable weather.

As we have a limited number of BBQ pits, bookings will be on a first come first serve basis. Do contact us at +65 9151 9222 at least 1 week prior to your BBQ as the service is not available online. Full payment via Bank Transfer or CASH payment at our retail shop must be made once booking is confirmed.

The BBQ pit will be delivered on the same day as your food orders.

BBQ pit is to be returned the same day in your presence, after the usage of the BBQ pit. Additional S$10.00 delivery charges will be imposd if the BBQ pit is to be returned the next day. If you wish to extend the rental of the BBQ pit, please inform our staff.

The refund will be done in CASH in your presence during the return of the BBQ pit. However, should there be any damage to the BBQ pit, your deposit will be forfited. Therefore, please ensure that the person who made the order or a designate is around during collection to receive the deposit

 

The charges are S$50.00 per BBQ pit and an additional S$50.00 for deposit. The deposit will be refunded upon return of the BBQ pit. Refund of deposit will be forfeited should there be any damages to the BBQ pit.

Each BBQ pit can serve up to 50 persons

No. This service is only provided for customers who also order food from our company.